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Maintenance and Support

We are one of the fastest growing network support providers in the UK. Specialising in the installation, integration and maintenance of leading data systems both nation-wide and across Europe, Systems Assurance continue to provide users with unrivalled levels of service and support.

We support users 24x7/365 allowing them to concentrate on new business while we support their networks. Covering WAN, LAN, Wireless, Security and VoIP technologies Systems Assurance provide network support on all the leading network vendors. We also provide professional, technical and educational services for all the leading manufacturers including Aruba, Cisco, Nortel, 3com, Huawei, Dell, Compaq HP and IBM. We are able to offer support for new or refurbished equipment and can also extend the cover on your network at the end of its existing maintenance contract, regardless of whether it has been covered by us previously.

All Systems Assurance’s support services are delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within dedicated 24x7 technical assistance centre based at Systems Assurance’s HQ.

Services include:

  • UK & Ireland coverage
  • A single point of contact for all related incidents
  • Guaranteed 4hour FIX (not just response) within defined SLA
  • Access to 48 spare part locations
  • Over £10m in distributed spares
  • Over 80 field based skilled and accredited engineers backed up by specialist consultants
  • 24x7 Service Desk and call logging facility
  • Service delivery management
  • Remote and onsite trouble shooting services

Multi-Vendor Repair Facilities

Unfortunately it is a fact of life that things breakdown, and when they do it is inconvenient. That is why we believe our repair facility is a critical function within Systems Assurance’s complete services offering. We aim to provide customers with a fast, flexible and cost effective European Repair solution that minimise downtime. Some of the typical repairs undertaken include; - Battery pack repairs and the repair of Flash circuits, Ethernet ports, Memory circuits, Interface circuits and Serial interfaces.

Strategically located across Europe, our distribution centres deliver cost and process efficiencies that include stockholding for spare parts and centralised logistics. Using our UK and Spain repair facilities, our engineers are able to deal effectively with your Router Switch and Hub repairs on all major network vendors including Cisco, 3Com, HP, Avaya, Nortel, Polycom, Aruba, Nokia and Juniper. We are confident of our capabilities and, in the unlikely event that we can’t fix it - you won’t pay for it!

Managed Services

Systems Assurance provides Vision, a Managed Service for customers that pro-actively monitors your networks in a real time converged environment. This approach ensures the reduction of downtime, increasing availability and operational efficiency to your business. As a specialist in the provision of Managed Service support, the following information highlights some of the reasons why many customers are turning to a Managed Service to increase the operational efficiency of their businesses.

What is a managed service?

A Managed Service is the practice of a client transferring day-to-day related network management responsibility through a service provider as a strategic method for improved effective and efficient operations. Typically, the client remains accountable for the functionality and performance of the network infrastructure and does not relinquish the overall management responsibility of their network/s.

Service Desk

Every organisation is affected by change on a daily basis. For the IT department, management of change has become a key focus area, requiring an increased amount of resource and commitment.With increasing dependency on business processes across IT services and IT infrastructure, it has never been more important to ensure that changes to the infrastructure are managed to perfection. What’s more, you need a detailed understanding of the business impact of an outage as well as the ability to control the process to execute upgrades and changes flawlessly and maintain service and availability service performance to the agreed levels.

Systems Assurance Services Desk is a comprehensive, scalable IT Service Desk designed to provide a 24/7 support service to Customer’s. Using the Systems Assurance Service Desk ensures you can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. Systems Assurance service Desk provides effective controls for our customers critical service support and service delivery processes.

     
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