Professional Services

Strategic Returns

Almost all equipment at one time in its life will fail. It’s not the quality of equipment that should concern you moreover the quality of the support strategy surrounding the equipment you use. You make provision for failures on your high profile equipment such as Servers, networking and Storage but what about the 200 users you have?

At Systems Assurance we believe that all vendors ARE created equal. They all make pretty much the same equipment with the same components utilising the same manufacturing processes. They’re failure rates are all very similar so why should your users suffer because their equipment costs £400 instead of £4000.

Having a contingency plan to deal with the LOW VALUE failed equipment is essential for the continuity of your staff’s efficiency, that’s why we offer key services like Strategic Maintenance and Strategic Replacements specifically for this kind of equipment as well as the usual high level support contracts associated with the high value kit.

There are several ways to handle your LOW VALUE failed equipment.

Manufacturer Warranty

A typical manufacturer will return your equipment repaired within 10-15 days, should you pay for certain uplifts that may be improved to 3-4. Can you users be without equipment for 3-4 days? How much did the uplift cost across 200 users?

3rd Party Warranty Services

Very similar to manufacturer warranties, but perhaps costs you a little less.

Strategic Maintenance (Systems Assurance Service)

Whilst not ideal, this is very similar to Manufacturer or 3rd Party Warranty Services. You are relying on the manufacturer or 3rd party repairer to fix your equipment and send it back. The only difference is we chase them for you.

Strategic Returns (Systems Assurance Service)

You downgrade the warranties on your existing equipment or settle for basic warranty on newly purchased equipment. You sign the warranties over to us and with the savings we purchase holding stock. We collect you faulty equipment and replace it with holding stock whilst we send your faulty equipment off for repair. Once it’s returned, it re-joins the holding stock ready for the next failure. 

  • You get replaced equipment within two days 
  • You don’t pay for expensive warranty plans 
  • The holding stock is stored centrally and can be shipped (and pre-imaged if needed) to any destination you choose) 
  • Holding stock can be as little as two laptops per 100 users

Should you have no failures and wish to acquire the holding stock and end the contract, we can do this at any time.

IT Disposal

In a world of increased waste and environmental legislation the disposal and recycling of PC components, IT hardware and all types of redundant computer equipment has put growing pressure on companies to dispose of IT equipment in an environmentally friendly way. In response to this Systems Assurance have introduced Systems Assurance IT Disposal Services - a disposal and recycling service designed to remove all of your redundant laptops,monitors, desktops, servers, storage units, telephone systems and all other types of networking equipment. The service ensures that all disposals are done in a safe, secure and environmentally sensitive way.

Don’t be caught out With the Waste Electrical and Electronic Equipment (WEEE) directive along with the data protection act of 2000, sensitive information and computers must be disposed of in a secure manner. Failure to comply with these regulations could result in the following: 

  • Minimum £5,000 fine per prosecution; Maximum unlimited
  • Possible ban from company directorship
  • Civil action from the data subject
  • Costs claimed against your company
  • Possible forced closure of business by the Commissioners office
Systems Assurance IT Disposal Services guarantees that all sensitive or secure items such as hard drives are disposed of on site in front of the customer, with certificates issued as proof of elimination so you can be confident that all items leaving your site have been dealt with following the right procedures.  Systems Assurance has also partnered with registered IT distribution charities in developing countries; this will allow communities in these areas to benefit from reusable IT equipment.

Benefits of using Systems Assurance IT Disposal Services Arranging the disposal of redundant IT equipment can prove to be a logistical strain for a lot of companies so an outsourcing solution such as Systems Assurance IT Disposal Services can prove very beneficial for a number of reasons.


     
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