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Unified Comms and Telephony

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voice mail, e-mail, SMS and fax). 

Without the deployment of applications, many of the efficiency and productivity gains of an IP Communications environment are not realised. With the investment already made in infrastructure and communications, adding applications is the next step towards achieving excellence.

Unified communications provides real-time access to information any place, anytime and anywhere. With a number of communications devices available and employees receiving an average of 200 messages a day, communication has become more difficult and less efficient as the same message is left on multiple devices to ensure individuals receive it. Unified communications allow access to all communications from a single device.

The Benefits of UC

  • Staff can access all communications from a single device
  • Emails, voicemails, faxes and SMS all accessible from a single inbox
  • Increased efficiency and productivity throughout the business
  • Improved levels of responsiveness to customers, partners and colleagues
Adding unified presence to this with Microsoft Lync or a similar product, it is possible for people to see where colleagues are and which device they are contactable on. Having this information to hand saves everyone a lot of time and ultimately increases productivity.

Telephony

  • Fixed Telephone Lines
  • Call Charges
  • NGN Numbers
  • Broadband
  • Bill Profiling and Customization
  • Business Mobile Lines
  • Leased Lines
  • Telephone Systems - Supply, Support, Maintain
Systems Assurance have the capability to transfer your existing business telecoms onto
wholesale rates via BT Openreach. The service remains on the BT network supported by BT
engineers, the only change being that we bill you rather than BT. We operate 24 hour telephone support together with an online portal access code to enable fault reporting 24 hr x 365 days a year. The immediate and most obvious difference will be cost savings and given that you will be part of a select number of customers, your level of support will instantly increase. No more holding on the line, waiting for a response from a BT call centre!

Don’t take our word for it, this is what our customers say about our service

“The core reason why Alfred McAlpine swapped from BT is we were finding the admin side very time consuming. Every year we had different account managers to deal with, so from a continuity and business relationship point of view we never progressed.”

IT Manager – Alfred McAlpine Plc

“When we swapped our communications (i.e. Leased, ISDN30, ISDN 2, analogue lines and broadband to Systems Assurance the issues we had with BT were rectified. The one to one account manger service and problem resolution service they provided is exceptional. Faults are logged and the complete ownership of the problem is transferred to Systems Assurance, which has reduced our time in the management of faults. (i.e. Chasing the faults, liaising with the end user etc)”

IT Support Director – Dudson Ltd

“One of the major benefits is the cost reduction. Systems Assurance profiled the calls for our business, they switched our network provider so that we received the best call rates that suited our business profile. The profiling is an ongoing process, so if our business calls profile changes we are able to swap again to the best network provider, this was a time consuming in house process before which has now been outsourced to Systems Assurance“

IT Manager – Prince Minerals
     
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