Systems Assurance - Goods Return Form

IT PROCUREMENT FOR CORPORATE AND GOVERNMENT

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Thursday, 28th August 2008


Goods Return Form

Products that are found to be faulty after 7 days following delivery will be repaired under warranty by the Manufacturer. Please call the relevant manufacturer to report the problem and arrange repair. A list of Manufacturers telephone numbers can be found on our Faulty Products page. For products found to be faulty within 7 days of delivery please complete the form below:

Order Details

Order Date

Order Number

Description and Part Number

Serial Number
NB. If the product is not faulty do not open the box simply to obtain the serial number.



Fault Details

Please state the reason for returning the goods

Full fault description (if applicable)

Has the manufacturers packaging been opened or have any of the seals been broken?
	Yes No

Is the packaging damaged or been written on in any way?
	Yes No

All products are inspected on receipt and refunds will not be given if the condition is not as described. All faults are verified by our technicians. If you answered Yes to either of the above 2 questions, please state the condition of the goods.

Do your require a replacement?

Yes No



Your Details

Contact Name

E-mail Address

Contact Telephone number	Daytime
	Evening

Address
After receiving this form, we will issue you with a returns number. Please note that packages arriving without a valid RMA number will be rejected or returned. All products that are returned to us must be in their original condition. This means that all the items you received in the original shipment including, cables, manuals, disks and any free software items must be returned. Any other items relating to the product must be included. Please do not write on or otherwise mark the product box. All goods are tested on return to verify the fault, before a refund can be made. All goods which prove to be non-defective, will have a minimum restocking fee of 25% charged against them.

RMA numbers are valid for 7 days. Please ensure that you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered in case of damaged products. Please ensure that the RMA number is clearly visible on the outside of the packaging. If you are returning a faulty product, we will arrange collection. Otherwise: Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. If you have any queries regarding your return, please Contact us

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