We aim to provide our customers with the best service and support
through single-point-of-contact solutions. These solutions offer easy and
reliable access to our experts. We understand that people and processes are as
important as the products.
We are one of the fastest growing network support providers in the UK.
Specialising in the installation, integration and maintenance of leading data
systems both nation-wide and across Europe, Systems Assurance continue to
provide users with unrivalled levels of service and support.
We support users 24x7/365 allowing them to concentrate on new business while we
support their networks. Covering WAN, LAN, Wireless, Security and VoIP
technologies Systems Assurance provide network support on all the leading
network vendors.
We also provide professional, technical and educational services for all the
leading manufacturers including Aruba, Cisco, Nortel, 3com, Huawei, Dell,
Compaq HP and IBM. We are able to offer support for new or refurbished
equipment and can also extend the cover on your network at the end of its
existing maintenance contract, regardless of whether it has been covered by us
previously.
All Systems Assurance's support services are delivered through a
single-point-of-contact utilising the comprehensive range of skills and
resources within dedicated 24x7 technical assistance centre based at Systems
Assurance's HQ.
Services include:
UK & Ireland coverage
A single point of contact for all related incidents
Guaranteed 4hour FIX times
(not just response) within defined SLA
Access to 48 spares locations
£10m+ in distributed spares
Over 80 field based skilled and accredited engineers backed up by specialist
consultants
Unfortunately it is a fact of life that things breakdown, and when they do it is
inconvenient. That is why we believe our repair facility is a critical function
within Systems Assurance's complete services offering. We aim to provide
customers with a fast, flexible and cost effective European Repair solution
that minimise downtime. Some of the typical repairs undertaken include; -
Battery pack repairs and the repair of Flash circuits, Ethernet ports, Memory
circuits, Interface circuits and Serial interfaces.
Strategically located across Europe, our distribution centres deliver cost and
process efficiencies that include stockholding for spare parts and centralised
logistics. Using our UK and Spain repair facilities, our engineers are able to
deal effectively with your Router Switch and Hub repairs on all major network
vendors including Cisco, 3Com, HP, Avaya, Nortel, Polycom, Aruba, Nokia and
Juniper. We are confident of our capabilities and, in the unlikely event that
we can't fix it - you won't pay for it!
Systems Assurance provides Vision, a Managed Service for customers that
proactively monitors your networks in a real time converged environment. This
approach ensures the reduction of downtime, increasing availability and
operational efficiency to your business. As a specialist in the provision of
Managed Service support, the following information highlights some of the
reasons why many customers are turning to a Managed Service to increase the
operational efficiency of their businesses.
A Managed Service is the practice of a client transferring day-to-day related
network management responsibility through a service provider as a strategic
method for improved effective and efficient operations. Typically, the client
remains accountable for the functionality and performance of the network
infrastructure and does not relinquish the overall management responsibility of
their network/s.
In a world of increased waste and environmental legislation the disposal and
recycling of PC components, IT hardware and all types of redundant computer
equipment has put growing pressure on companies to dispose of IT equipment in
an environmentally friendly way.
In response to this Systems Assurance have introduced Systems Assurance IT
Disposal Services - a disposal and recycling service designed to remove all of
your redundant laptops, monitors, desktops, servers, storage units, telephone
systems and all other types of networking equipment. The service ensures that
all disposals are done in a safe, secure and environmentally sensitive way.
Every organisation is affected by change on a daily basis. For the IT
department, management of change has become a key focus area, requiring an
increased amount of resource and commitment.
With increasing dependency on business processes across IT services and IT
infrastructure, it has never been more important to ensure that changes to the
infrastructure are managed to perfection. What's more, you need a detailed
understanding of the business impact of an outage as well as the ability to
control the process to execute upgrades and changes flawlessly and maintain
service and availability service performance to the agreed levels.
Systems Assurance Services Desk is a comprehensive, scalable IT Service Desk
designed to provide a 24/7 support service to Customer's. Using the Systems
Assurance Service Desk ensures you can easily streamline IT service processes
as well as manage the IT service life cycle through comprehensive service level
management capabilities. Systems Assurance service Desk provides effective
controls for our customers critical service support and service delivery
processes.
