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2. Orders
2.1 SA does not accept orders from home users or private individuals. We only accept orders on a business to business basis from selected companies; organisations and government funded bodies. We reserve the right to decline any account application and any order.
2.2 For Customers without a credit account, orders are only accepted via the Internet. Orders are only accepted from independently verifiable businesses. If we are unable to verify your address or details your order may be declined.
2.3 Since we deal exclusively on a business to business basis, Distance Selling Regulations do not apply to any orders placed.
2.4 In the case of orders placed by electronic means, the placing of such order onto the website shall amount to a rejection of the Customers terms and conditions and an offer to supply the Products ordered on the basis of these conditions.
2.5 If the Customer places an order for Products not in stock at the time of ordering (a "Backorder") or the Customer places an order for scheduled delivery, such orders shall be irrevocable by the Customer and the price for such Products shall be the price established at the time the Backorder or scheduled delivery is received by SA.
2.6 SA reserves the right to increase its prices after acceptance of an order due to an increase in its supplier's price to SA or an increase in direct costs to which SA becomes subject (including without limit, costs resulting from currency fluctuation) but SA shall only increase its price by such level as is necessary to reflect such increases.
3. Point of Contract
3.1 After placing your order we will send you an order acknowledgement e-mail detailing the Products you have ordered. Please note that this is not an order confirmation or order acceptance from SA.
3.2 Orders placed via our web site, by e-mail, telephone or fax are regarded as your request or offer to supply the goods and are subject to our acceptance of the order. Prices are checked regularly, however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you choose to cancel the order you will receive a full refund. If we are unable to contact you we will treat the order as cancelled.
3.3 Acceptance of your order and the completion of the contract between you and SA will take place on dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3.4 All supplies are made subject to these terms and conditions and these terms shall prevail over all others. By placing an order you will be deemed to have accepted these terms and conditions.
4. Payment terms
4.1 Payment by non credit account holders can only be made by credit/debit card. Payment for goods must be received before the goods are despatched
4.2 Our credit account payment terms are 30 days from date of invoice. We are entitled to charge interest on all sums not paid within this time at the rate of 5% per annum above Yorkshire Bank Plc's base rate, such interest being calculated on a daily basis.
4.3 SA shall be entitled at its absolute discretion to alter payment terms and withdraw or alter any credit limit granted at any time with notice. If a Customer exceeds its credit limit or fails to qualify for continued credit terms, SA may, at its sole discretion, delay subsequent shipments or require prepayment until SA determines that the Customer is once again qualified to receive credit terms. The Customer shall not set off or withhold any amount due to SA against its receivables, and shall in the event of a bona fide dispute, pay any undisputed part of the invoice.
5. Deliveries
5.1 Dates and times of delivery are estimates only. SA strives to ensure that all goods are delivered on time, however we do not accept liability for goods delivered on an unspecified day. We may also deliver the goods in several consignments but will not charge any extra delivery for this.
5.2 Partial delivery is allowed unless otherwise mutually agreed by both parties. Failure by Sa to deliver the rest of the Products shall not entitle the Customer to treat the order as a whole as repudiated.
5.3 To comply with normal requirements of delivery companies and our suppliers, claims for damage, non-functionality, mis-shipping or shortages must be made within 3 days of receipt of goods. Unless the Customer shall have notified SA in writing within 5 working days of the date of SA's invoice that the Products have not been delivered then delivery shall be deemed to have taken place in accordance with the contract and the Customer shall not be entitled to raise any claim of short or mis-shipment.
5.4 When goods are delivered by courier, you are responsible for signing for the correct number of packages, and documenting or rejecting damaged goods. If the packages are damaged, write the word 'DAMAGED' clearly next to your signature. If you consider that the contents of the package have clearly been damaged, you may choose to reject the parcel.
5.5 SA shall be entitled to assume that any person who both reasonably appears and claims to have authority to accept delivery who signs a note in respect of the Products on behalf of the Customer does in fact have the authority.
5.6 The Customer shall bear all costs associated with the unjustified refusal of delivery of Products. If the refusal is made on the grounds that the order was wrongly placed (i.e. wrong product etc) and the refusal is accepted by SA, SA reserves the right to charge accordingly additional fees for return transportation and administrative expenses related thereto, and original carriage costs will not be reimbursed.
5.7 Original packaging must be retained until goods are installed and working.
6. Property and Risk
6.1 You will become responsible for and take risk in the goods as soon as delivery has taken place.
6.2 The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.
6.3 Until such time as the title in Products passes to the Customer SA shall be entitled at any time to require the Customer to deliver up the Products to SA and if the Customer fails to do so forthwith to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
7. Warranties and Return of Faulty Goods
7.1 Faulty goods can only be replaced in the 7 days following delivery. After this goods are repaired under the manufacturers warranty, and you must use any manufacturer or on-site arrangements provided.
Most goods delivered to UK addresses carry a 12-month manufacturer's warranty. As a condition of sale Customers must deal directly with the relevant manufacturer and comply with the manufacturer's instructions and warranty procedure. In most cases the fault must be verified directly with the Manufacturer before a return can be accepted. We will refer you directly to the product manufacturer in such cases. We will provide you with the contact information for the relevant manufacturer. The warranty does not apply if the goods have been altered or damaged in any way by the Customer or it's employees or agents, or goods not used in accordance with the manufacturer's instructions.
7.2 If SA agrees to the return of faulty Products, SA shall not send any replacement Products to the Customer until after the original Product has been returned to SA.
8. Errors and Omissions
8.1 SA makes every effort to ensure that all prices and descriptions quoted on its web site are precise and accurate. On the occasion when a mistake may occur, SA will be entitled to rescind the contract, not with standing that it has already accepted the Customer's order. SA's liability in that event will be limited to the return of any money the Customer has paid relating to that order.
8.2 SA make every effort to supply the goods as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice. Prices and manufacturers specifications may be subject to change without notice.
9. Return of Unwanted Goods
9.1 SA will not accept the return of goods unless such return has been authorised by an officer of SA.
9.2 SA retains the right at its sole discretion whether to accept the return of goods and if so a restocking fee of up to 50% will be charged.
9.3 In no circumstances are returns accepted for non-faulty goods after 7 days following delivery.
9.4 If a restocking fee is offered, the goods must be in a saleable condition, unopened, and in the original UNMARKED packaging, with all the seals intact. To comply with manufacturer licensing agreements, opened software cannot be returned. All goods are inspected on arrival and refunds will not be issued if the goods are not in this condition. They must be in a re-saleable condition and must be returned to us at your expense. We will refund the total amount paid for the goods, less any restocking fees, delivery and collection charges, within 30 days of receiving the returned goods.
9.5 If you wish to return goods you must obtain a returns number (RMA) by completing the online returns form. Returns numbers are valid for 7 days.
9.6 SA shall accept no liability for any damage to or loss in transit of Products returned to SA whether under this clause or under Clause 7 above unless SA collects the Products using its won carrier.
10. Our State of Knowledge and Consequential Loss
10.1 We do not give advice about, or comment upon the suitability of, any Products that we supply, and goods supplied are not supplied on a trial basis. We have no knowledge of the nature of your business or its needs and are not therefore liable for any consequential losses or loss of profits. SA's liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
10.2 You and we agree that claims for loss and damage will be restricted (reasonably) to the price of the goods supplied plus any carriage or re-delivery charges.
10.3 You agree that you have not relied upon any public statements made regarding the goods supplied when requesting supply.
10.4 We are not responsible for any consequential loss or expenses (including without limit loss of or damage to data or loss of goodwill), howsoever caused.
11. Privacy Statement
We are committed to protecting your privacy. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. Any credit card details are taken directly by our payment provider The Royal Bank of Scotland, and are not recorded or stored in any form by SA. We will give you the chance to refuse any marketing email from us. The type of information we will collect about you is that which is given at the time of ordering. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please email us.
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